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This paper discusses how a major water service disruption event defined the needs of a customer outreach program at the Washington Suburban Sanitary

The WSSC Customer Outreach Program: A Step Beyond Customer Service

What is this standard about? Customer contact centres (CCCs) play an important role in the interaction between organizations and their customers.

Customer contact centres - Requirements for clients using the services of customer contact centres

Customer Contact Centres - Part 2 : Requirements for Clients using the services of Customer Contact Centres

This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres

Service excellence - The voice of the customer (VoC) including customer insights

Customer contact centres - Part 2 : requirements for clients using the services of customer contact centres

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres

What is this standard about? Customer contact centres (CCCs) play an important role in the interaction between organizations and their customers

Customer contact centres - Requirements for customer contact centres

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

La norma specifica i requisiti per le organizzazioni che utilizzano i servizi dei centri di contatto

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017

Customer Contact Centers Part 2: Requirements for Customers Using Customer Contact Center Services (Draft)

I detta dokument anges kraven f?r verksamheter som anv?nder tj?nster fr?n kundkontaktcenter (KKC). Dokumentet syftar till att s?kerst?lla att

Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)

Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017

Customer contact centres – Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)




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