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This paper discusses how a major water service disruption event defined the needs of a customer outreach program at the Washington Suburban Sanitary
The WSSC Customer Outreach Program: A Step Beyond Customer Service
What is this standard about? Customer contact centres (CCCs) play an important role in the interaction between organizations and their customers.
Customer contact centres - Requirements for clients using the services of customer contact centres
Customer Contact Centres - Part 2 : Requirements for Clients using the services of Customer Contact Centres
This document specifies requirements for organizations using the services of customer contact centres (CCC). It aims to ensure that customer
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres
Service excellence - The voice of the customer (VoC) including customer insights
Customer contact centres - Part 2 : requirements for clients using the services of customer contact centres
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres
What is this standard about? Customer contact centres (CCCs) play an important role in the interaction between organizations and their customers
Customer contact centres - Requirements for customer contact centres
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
La norma specifica i requisiti per le organizzazioni che utilizzano i servizi dei centri di contatto
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017); German version EN ISO 18295-2:2017
Customer Contact Centers Part 2: Requirements for Customers Using Customer Contact Center Services (Draft)
I detta dokument anges kraven f?r verksamheter som anv?nder tj?nster fr?n kundkontaktcenter (KKC). Dokumentet syftar till att s?kerst?lla att
Customer contact centres - Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
Customer contact centres - Part 1: Requirements for customer contact centres (ISO 18295-1:2017); German version EN ISO 18295-1:2017
Customer contact centres – Part 2: Requirements for clients using the services of customer contact centres (ISO 18295-2:2017)
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